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Commercial Manager - SMB in London at PayPal

Date Posted: 9/7/2021

Job Snapshot

Job Description

At PayPal (NASDAQ: PYPL), we believe that every person has the right to participate fully in the global economy. Our mission is to democratize financial services to ensure that everyone, regardless of background or economic standing, has access to affordable, convenient, and secure products and services to take control of their financial lives. We’re a purpose-driven company, and our beliefs are the foundation of how we conduct business every day. We’re guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Collectively, these values inspire us to work together as One Team with our customers at the center of everything we do, and to take care of ourselves, each other, and the communities in which we live and work. We challenge the status quo, ask questions, and find solutions. Join us as we enable the hopes, dreams, and ambitions of millions of people around the world.

The Commecial Manager - SMB, reporting to the Director, SMB Europe, will be accountable for the financial performance of the SMB portfolio in one of our largest European sub-regions. They will be responsible for defining SMB priorities for their region(s) based on our global commercial SMB strategy and priorities, overseeing and coordinating the cross-functional execution of these priorities with e.g. local sales, marketing and product teams. This person will have a good understanding of the needs of small and medium businesses and will track local trends and the performance of PayPal’s local SMB portfolio in order to identify local risks or opportunities in the overall SMB strategy, and adapt the local plan accordingly. They will have to work effectively with cross-functional teams to make sure all local stakeholders are aligned to the overall segment plan, and have a regular cadence with them to ensure they understand the drivers of performance in the portfolio.


  • Define local SMB priorities based on global commercial SMB strategy
  • Oversee and reduce friction in the execution of local SMB priorities across functions (e.g.  inside sales, marketing, partner, PMM/product,, pricing, risk, compliance, CS)
  • Hands-on execution coordination of global and local cross-functional initiatives that are not related to the launch of a new product capability
  • Analyze, interpret, and communicate SMB performance to a senior audience of country and regional leads
  • Identify risks and opportunities based on deep understanding of SMB performance drivers
  • Identify unique local/regional SMB needs, market trends and changes to the competitive landscape
  • Propose changes to strategy and tactics to improve performance, or in response to changing market conditions


  • min. 4+ years working in a business strategy or commercial management capacity
  • Experience at the forefront of the B2B sector with a passion for serving SMBs in an innovative and global environment.
  • Experience in leading and influencing large cross-functional teams to a clear outcome
  • Experience in business case development, market and opportunity sizing and preparing strategic recommendations for senior executives
  • Demonstrated ability to simplify complex topics while not losing sight of details
  • Combination of strategic thinking with hands on execution
  • Strong quantitative analytical skills, able to manage through data and insights to build compelling and innovative strategies
  • Very strong customer focus, naturally including customer perspective in plans, decisions and actions
  • Experience leading complex strategic and operational initiatives, working through technical, operational, legal/policy and business issues
  • Excellent written and oral communication skills, with a natural talent for crafting and presenting compelling recommendations at C-level
  • Experience in the fin-tech or payments space a plus

For more than 20 years, PayPal has remained at the forefront of the digital payment revolution. By leveraging technology to make financial services and commerce more convenient, affordable, and secure, our open digital payments platform gives PayPal’s 400 million active account holders the confidence to connect and transact in new and powerful ways. Through a combination of technological innovation and strategic partnerships, PayPal creates better ways to manage and move money, and offers choice and flexibility when sending payments, paying, or getting paid. Available in more than 200 markets around the world, the PayPal platform, including Braintree, Venmo and Xoom, enables consumers and merchants to receive money in more than 100 currencies, withdraw funds in 56 currencies and hold balances in their PayPal accounts in 25 currencies.

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at