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Collections OE Analyst-2 in Chandler at PayPal

Date Posted: 11/20/2020

Job Snapshot

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Job Description

Fueled by a fundamental belief that having access to financial services creates opportunity, PayPal (NASDAQ: PYPL) is committed to democratizing financial services and empowering people and businesses to join and thrive in the global economy. Our open digital payments platform gives PayPal’s 305 million active account holders the confidence to connect and transact in new and powerful ways, whether they are online, on a mobile device, in an app, or in person. Through a combination of technological innovation and strategic partnerships, PayPal creates better ways to manage and move money, and offers choice and flexibility when sending payments, paying or getting paid. Available in more than 200 markets around the world, the PayPal platform, including Braintree, Venmo and Xoom enables consumers and merchants to receive money in more than 100 currencies, withdraw funds in 56 currencies and hold balances in their PayPal accounts in 25 currencies.

The Operational Excellence (OE) Analyst will support Global Collections with initiatives to mitigate risk, ensure regulatory compliance, and drive process excellence. This position will work closely with internal partners such as the Legal, Product Development, Compliance, Collections QA, Operations, and Training teams utilizing the established OE framework and operating model. Driving operational efficiencies, creating/updating SOP’s/Policies, analyzing/interpreting data trends, excellence in execution, interpersonal/organizational communication, and protecting the brand are key proficiencies in this role.


  • Create and manage organization communications including urgent messenger
  • Identify and drive revisions for current procedures (streamlining)
  • Proactively review Collections regulatory key components, gaps
  • Identify, catalog, and prioritize risks
  • Provide remediation support
  • Own and drive key projects to completion, meeting deadlines
  • Ensure effective communication and partnership with all business partners for seamless project implementation/process/policy updates
  • Drive and implement process changes
  • Build and maintain impeccable credibility with partners
  • Deploy OE methodologies to identify problem statements, provide analysis, and determine most efficient solutions
  • Project management for crucial business implementations
  • Field questions from business partners
  • Update the Collections Leader Zone Site as required
  • Manage Policies/Standards across all Collections products


  • Process documentation and governance experience, including updating/creating SOP’s - Preferred
  • 3+ years of Collections experience
  • Bachelor’s Degree- Preferred
  • 2-3 years’ experience coordinating projects- Preferred
  • Experience managing SharePoint Site- Preferred
  • Experience analyzing, interpreting, and publishing reports/data- Preferred
  • Business Acumen
  • Excellent organizational, communication, and interpersonal skills
  • Excellent verbal and written communication skills
  • Ability to effectively meet deadlines
  • Effectively facilitate presentations
  • Ability to collaborate with management and business partners
  • Experience using Microsoft Office (Word, Excel, PowerPoint)
  • Detail Oriented
  • Strong customer service and analytical skills

We're a purpose-driven company whose beliefs are the foundation for how we conduct business every day. We hold ourselves to our One Team Behaviors which demand that we hold the highest ethical standards, to empower an open and diverse workplace, and strive to treat everyone who is touched by our business with dignity and respect. Our employees challenge the status quo, ask questions, and find solutions. We want to break down barriers to financial empowerment. Join us as we change the way the world defines financial freedom.

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at