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CI Business Operations Director in Chandler at PayPal

Date Posted: 1/3/2021

Job Snapshot

Job Description

Fueled by a fundamental belief that having access to financial services creates opportunity, PayPal (NASDAQ: PYPL) is committed to democratizing financial services and empowering people and businesses to join and thrive in the global economy. Our open digital payments platform gives PayPal’s 305 million active account holders the confidence to connect and transact in new and powerful ways, whether they are online, on a mobile device, in an app, or in person. Through a combination of technological innovation and strategic partnerships, PayPal creates better ways to manage and move money, and offers choice and flexibility when sending payments, paying or getting paid. Available in more than 200 markets around the world, the PayPal platform, including Braintree, Venmo and Xoom enables consumers and merchants to receive money in more than 100 currencies, withdraw funds in 56 currencies and hold balances in their PayPal accounts in 25 currencies.

The CI Business Operations Director will serve as the trusted advisory to the Global Head of Compliance Investigations. Will partner with the Head of Compliance Investigations and the senior leadership team to ensure effective and data driven problem solving, decision-making, execution, and communication strategies are deployed across teams globally. The incumbent will support PayPal Compliance Investigations operations through helping to develop strategy, assess process effectiveness and areas of refinement in order to drive the continual evolution of the program. Capable and can thrive in high paced, high demand situations and finding innovative solutions. Able to work and design in areas that may have minimal information and direction. This person will also oversee vendor and partner relationships ensuring that all desired performance and oversight aspects are met.


  • Acting as an internal consultant and change agent, collaborating closely with different teams to achieve results while also challenging and improving established ways of working;
  • Partnering with other leaders translate broad directives or goals into tactical strategy and implementation plans;
  • Work with a global team of leaders supporting operational needs and strategies;
  • Serve as the primary liaison to key stakeholders and oversee the planning and execution of key meetings;
  • Establish KPIs and other metrics with key stakeholders and senior leaders;
  • Partner with peers and stakeholders to drive alignment;
  • Skilled communicator both orally and in drafting effective presentations;
  • Drive and at times independently run special projects and strategic initiatives;
  • Preparing and facilitating key meetings;
  • Proactive identification of developing issues;
  • Drafting CEO communications and presentation materials;
  • Lead holistic leadership team operations, including coordination of work streams, strategy design, planning, and execution;
  • Resilient, high achievement orientation leader with mental flexibility;
  • Capable of leading teams both formally and informally;
  • Aid in communication to the broader team and surface key issues for the Leadership team’s awareness and action.


  • 10+ year experience gained in leadership roles in Banking, Technology, Strategy, Growth, and Consultancy. First-hand experience of business transformation initiatives, reporting, and analysis.
  • Demonstrated ability to combine strategic thinking with project leadership and hands-on execution. Can bring structure and multi-task across work streams, driving them forward.
  • Experienced in business case development, market and opportunity sizing and preparing strategic recommendations for senior executives.
  • Data-driven. Highly numerate and comfortable analyzing and determining business performance data. Experience with business intelligence solutions desirable.
  • Process improvement and design experience
  • Experienced in building strong relationships with people from different functions and backgrounds; comfortable communicating and interacting with senior executives. Can deliver results and gain buy in within a matrix organization.


Bachelor’s or Master’s Degree required

We're a purpose-driven company whose beliefs are the foundation for how we conduct business every day. We hold ourselves to our One Team Behaviors which demand that we hold the highest ethical standards, to empower an open and diverse workplace, and strive to treat everyone who is touched by our business with dignity and respect. Our employees challenge the status quo, ask questions, and find solutions. We want to break down barriers to financial empowerment. Join us as we change the way the world defines financial freedom.

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at