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Call Monitoring - Quality Analyst in Chandler, Arizona, United States of America at PayPal

Date Posted: 11/22/2021

Job Snapshot

Job Description

At PayPal (NASDAQ: PYPL), we believe that every person has the right to participate fully in the global economy. Our mission is to democratize financial services to ensure that everyone, regardless of background or economic standing, has access to affordable, convenient, and secure products and services to take control of their financial lives. We’re a purpose-driven company, and our beliefs are the foundation of how we conduct business every day. We’re guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Collectively, these values inspire us to work together as One Team with our customers at the center of everything we do, and to take care of ourselves, each other, and the communities in which we live and work. We challenge the status quo, ask questions, and find solutions. Join us as we enable the hopes, dreams, and ambitions of millions of people around the world.

The Quality Analyst is a member of the Sales Effectiveness organization supporting Global Inside Sales.


• Perform daily listening of sales calls to be scored and used for basis of quality compensation programs.

• Report out on a weekly cadence to all of sales themes that are being observed during the listening process.

• Build out a call library for training and education purposes that highlights examples of good calls and those that have opportunity.

• Report out to management team observations and themes occurring on calls and tasks within the system on a routine basis

• Provide insight and guidance to Sales Effectiveness Managers for regular coaching required as a result of observations

• Make recommendations to management on process and practice improvement

• Complete ad hoc projects to support sales management, Sales Effectiveness Managers

• Assist in the buildout of Sales Call Quality Programs for new business areas evaluated

• Evaluate from the perspective of a sales leader looking to maximize the performance of individuals and their team


• Bachelor’s Degree required, preferably in Sales, Marketing or Communications

• 1-3 years’ experience in a sales driven organization, in a sales support, sales function, or quality analysis role

• Strong attention to detail, and keeps excellent documentation

• Self-starter who can work in a fast-paced, entrepreneurial environment and can quickly adapt to change

• Experience using the Microsoft office suite (Outlook, Word, Powerpoint, Excel) in a professional setting required

• Experience using Salesforce preferred

For more than 20 years, PayPal has remained at the forefront of the digital payment revolution. By leveraging technology to make financial services and commerce more convenient, affordable, and secure, our open digital payments platform gives PayPal’s 400 million active account holders the confidence to connect and transact in new and powerful ways. Through a combination of technological innovation and strategic partnerships, PayPal creates better ways to manage and move money, and offers choice and flexibility when sending payments, paying, or getting paid. Available in more than 200 markets around the world, the PayPal platform, including Braintree, Venmo and Xoom, enables consumers and merchants to receive money in more than 100 currencies, withdraw funds in 56 currencies and hold balances in their PayPal accounts in 25 currencies.

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at