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Business Training & Dev Specialist in San Francisco - Market at PayPal

Date Posted: 6/13/2021

Job Snapshot

Job Description

Fueled by a fundamental belief that having access to financial services creates opportunity, PayPal (NASDAQ: PYPL) is committed to democratizing financial services and empowering people and businesses to join and thrive in the global economy. Our open digital payments platform gives PayPal’s 392 million active account holders the confidence to connect and transact in new and powerful ways, whether they are online, on a mobile device, in an app, or in person. Through a combination of technological innovation and strategic partnerships, PayPal creates better ways to manage and move money, and offers choice and flexibility when sending payments, paying or getting paid. Available in more than 200 markets around the world, the PayPal platform, including Braintree, Venmo and Xoom enables consumers and merchants to receive money in more than 100 currencies, withdraw funds in 56 currencies and hold balances in their PayPal accounts in 25 currencies.

Developers and technical experts are crucial to the integration of PayPal products and therefore the revenue generated through these products. Global Professional Services organization is focused on creating programs and resources that enable internal and external developers to build seamless and secure checkout experiences that are optimized for conversion.

We are seeking a Business Training & Development Specialist supporting PayPal's Global Professional Services organization in the key areas of new hire onboarding, training and development, including building experiential training programs such as shadowing and buddy programs.

Job Description

  • Lead new hire onboarding, training and development, including building and managing experiential training programs such as shadowing and buddy programs.
  • Design and build training materials for developers, solution/sales engineers, integration engineers, technical account managers and merchant support engineers.
  • Develop communications programs for training initiatives to generate employee awareness and engagement.
  • Edit, standardize or make changes to material prepared by SMEs, integration and support staff.
  • Review published materials and recommend revisions or changes in scope, format, content and methods of reproduction.
  • Provide diagrams, charts, mockups to illustrate material.
  • Study specifications, mockups and product material to integrate and delineate best technology to provide content.
  • Confer with Product and GPS SMEs and other merchant-facing representatives to establish training requirements and to determine subject material to be developed for publication.
  • Interview GPS, Product & Engineering, Sales teams and leaders, read other produced content and other material to become familiar with product technologies.

Job Requirements

  • 7-10+ years of experience in a Business Training, Comms, Instructional Design role or similar.
  • Undergrad or advanced degree in communications, education, instructional design or related field (or technical field).
  • Excellent communication skills, both written and oral.
  • Strong collaboration skills.
  • Ability to organize work independently and drive execution.
  • Ability to create roadmaps, timelines and major milestones to outline execution plans.
  • Ability to understand the language of developers and translate that understanding into a coherent on-demand/eLearning experience for other developers, solution/sales engineers, integration engineers, technical account managers and merchant support engineers.
  • Proven stakeholder management skills – including managing multiple partners simultaneously.

Desired Skills

  • Instructional Design software (e.g., WorkRamp, Trailhead, MindTickle, Adobe Captivate, etc.)
  • Microsoft Suite (e.g., Word, Excel, PowerPoint, Outlook, Teams, etc.).
  • Experience with Seismic, Confluence, Sharepoint is preferred, but not mandatory.
  • Payments experience preferred.
  • Experience training on/building content to support web development, APIs, SDKs, etc. highly desired.
  • Adobe Creative Suite (e.g., Photoshop, Illustrator, Acrobat). Audio/video production experience desired.
  • Instructional Design/Training/Comms experience desired in one of the following areas: documentation of systems or programs, training manuals, installation guides, methods and procedures manuals, and articles regarding technical subject matter, e.g., products, systems, and facilities for technical newsletters or magazines.

We're a purpose-driven company whose beliefs are the foundation for how we conduct business every day. We hold ourselves to our One Team Behaviors which demand that we hold the highest ethical standards, to empower an open and diverse workplace, and strive to treat everyone who is touched by our business with dignity and respect. Our employees challenge the status quo, ask questions, and find solutions. We want to break down barriers to financial empowerment. Join us as we change the way the world defines financial freedom.

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at