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Business Systems Analyst in Bangalore at PayPal

Date Posted: 4/25/2021

Job Snapshot

  • Employee Type:
    Full-Time
  • Location:
    Bangalore
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:
    4/25/2021
  • Job ID:
    R0067699

Job Description

Fueled by a fundamental belief that having access to financial services creates opportunity, PayPal (NASDAQ: PYPL) is committed to democratizing financial services and empowering people and businesses to join and thrive in the global economy. Our open digital payments platform gives PayPal’s 392 million active account holders the confidence to connect and transact in new and powerful ways, whether they are online, on a mobile device, in an app, or in person. Through a combination of technological innovation and strategic partnerships, PayPal creates better ways to manage and move money, and offers choice and flexibility when sending payments, paying or getting paid. Available in more than 200 markets around the world, the PayPal platform, including Braintree, Venmo and Xoom enables consumers and merchants to receive money in more than 100 currencies, withdraw funds in 56 currencies and hold balances in their PayPal accounts in 25 currencies.

As a member of the Business Analytics, Support and Operations team, the Solutions Analyst for the Requirements Analysis and Implementation team will be an integral part of the analytics and business intelligence programs. The primary responsibilities will be to build and strengthen our requirements analysis, solution testing and implementation strategy of technical solutions, reports, and dashboards created by Business Intelligence for various internal PayPal teams.

  • Leverage relationships across the PayPal organization to understand business objectives and priorities, and how they relate to incoming requests for business intelligence solutions
  • Responsible for understanding, analyzing, and translating the business requirements into technical requirements for solution delivery
  • Assist in solution testing and business stakeholder demos throughout the development cycle, ensuring accurate and effective solutions are built to solve the requestor’s needs
  • Assist in post-development training and implementation strategy to ensure high understanding and adoption of the solutions provided by Business Intelligence to our stakeholders across PayPal teams
  • Utilize data and analytics to define process gaps, data quality issues, solution enhancements and report deprecation as needed to reduce inaccuracies, redundancy, and technical debt accumulated over time.
  • Define and implement necessary reporting, monitoring and governance processes to ensure ongoing trending and analysis
  • Work with COE partners including Business Enablement and PMO to ensure ongoing collaboration and adjustment to standardized reporting and roadmaps as needed
  • Increase acceptance of new technologies and solutions through ongoing socialization, communication, and training of impacted business partners
  • Leverage a thorough understanding of customer sentiment and complaint drivers across all PayPal brands and functional areas to ensure trends are spotted quickly and necessary data is provided to subject matter experts to implement changes
  • Provide insights to process improvements, system enhancements and/or policy/procedure changes to mitigate the recurrence of complaints

Prerequisites

  • Strong analytical, cross-referencing and deductive reasoning skills.   Ability to problem-solve, review and analyze data, effectively assess risk, and identify operational efficiencies. Ability to determine best course of action/make sound recommendations
  • Understanding and analyzing requirements; constructing workflow charts and diagrams; studying system functionalities; writing specifications
  • Self-motivated.  Must be able to work in a fast-paced environment with frequent interruptions and work effectively under the pressure of deadlines.
  • Must display a high level of professionalism, sound judgment, commitment, integrity, teamwork, and customer service.
  • Proven organizational skills.
  • Solid communication skills, both written and verbal, and the ability to communicate with several stakeholders including executive level partners
  • Ability to establish and maintain harmonious working relationships with co-workers and other business units.

Experience

  • 5+ years professional relevant work experience required
  • PayPal business understanding is preferred
  • Experience with agile methodologies and JIRA is required
  • Good knowledge on Excel, Powerpoint and documentation tools
  • Analytics experience is required
  • Strong understanding of PayPal Complaints processes preferred
  • Having knowledge on basic SQL, Teradata, Tableau will be an added advantage

Our world-class culture is something we’re proud of. We’re committed to creating a thriving and inclusive workplace with great benefits including:

  • ICICI Lombard Health Care medical plan
  • Dental and vision
  • Claims process
  • Help with your medical plan
  • Group personal accident insurance
  • Group term life insurance
  • Group critical illness insurance
  • Business travel insurance
  • Gratuity scheme
  • Employee Stock Purchase Plan
  • Time off and leaves
  • Disability leave
  • Employee Assistance Programme
  • Manage stress
  • Adoption assistance
  • Childcare@PayPal
  • Eldercare@PayPal
  • PayPal Gives
  • Healthy eating at PayPal
  • Performance-based awards
  • Educational Assistance Programme
  • Telecommuting and flexi-work arrangements
  • Family support
  • Support for new parents
  • Developmental assistance

We're a purpose-driven company whose beliefs are the foundation for how we conduct business every day. We hold ourselves to our One Team Behaviors which demand that we hold the highest ethical standards, to empower an open and diverse workplace, and strive to treat everyone who is touched by our business with dignity and respect. Our employees challenge the status quo, ask questions, and find solutions. We want to break down barriers to financial empowerment. Join us as we change the way the world defines financial freedom.

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at paypalglobaltalentacquisition@paypal.com.

R0067699

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