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Business Systems Analyst 3 in Scottsdale, Arizona, United States of America at PayPal

Date Posted: 11/22/2021

Job Snapshot

Job Description

At PayPal (NASDAQ: PYPL), we believe that every person has the right to participate fully in the global economy. Our mission is to democratize financial services to ensure that everyone, regardless of background or economic standing, has access to affordable, convenient, and secure products and services to take control of their financial lives. We’re a purpose-driven company, and our beliefs are the foundation of how we conduct business every day. We’re guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Collectively, these values inspire us to work together as One Team with our customers at the center of everything we do, and to take care of ourselves, each other, and the communities in which we live and work. We challenge the status quo, ask questions, and find solutions. Join us as we enable the hopes, dreams, and ambitions of millions of people around the world.

Business Systems Analyst will directly report to and Manager in the development and execution of strategic transformation programs & initiatives, strategic engineering architecture design, resource allocation, and platform performance monitoring. The nature of role is strategic, analytical and highly collaborative, working with team members across World and also as a liaison for Global projects


  • Establish a consistent, project management framework and development processes to deliver high quality software, in rapid iterations, for business partners in multiple geographies.

  • Ability to provide a systematic approach, sense of responsibility, ownership and strong, positive customer focus.  Must be results focused and highly energetic to drive the defined team and organizational goals 

  • Edit, clarify and proofread documents and sequence diagrams written by developers, SME’s and architects.

  • Review existing technical documents and bring them up to best practices standards of the payment networks and software development.

  • Manage complex documentation projects with tight timelines and coach non-writers on ways to improve their writing skills.

  • Work with raw content from subject matter experts and architects to produce documentation for a technical audience to design and organize documentation sets for new APIs and developer products.

  • Institutionalize a content strategy for ongoing documentation management.

  • Work with developers to provide samples of API reference documentation including JSON response samples and curl commands.

  • Work with Product Managers and other key stakeholders to understand and document platform capabilities.

  • Supplement developer documentation with relevant sample code. The documentation is primarily for complex payment applications software development.


  • Bachelor’s degree in a technical field or communications. Master’s degree a plus.

  • Experience as a technical writer, or equivalent combination of education and experience.

  • Experience working teams in a global complex matrix organization involving multiple reporting lines 

  • Experience providing feedback on APIs during development cycles.

  • Can thrive in a collaborative team oriented environment, with focus on delivering thoughtful and committed deliverables.

  • Experience with the payments industry or mobile commerce is a plus.

  • Aptitude with both API-level technical documentation and higher-level technical guides and feature briefs.

  • Familiarity with developer documentation is a plus.

  • Knowledge of full stack architecture.

  • Excellent project management, organizational and planning skills.

  • Self-motivated, quick learner who works with minimal to no supervision.

  • Results-driven approach, with a winning, positive attitude.

  • Should be a great communicator, strong project management skills, and superb attention to details (must) 

For more than 20 years, PayPal has remained at the forefront of the digital payment revolution. By leveraging technology to make financial services and commerce more convenient, affordable, and secure, our open digital payments platform gives PayPal’s 400 million active account holders the confidence to connect and transact in new and powerful ways. Through a combination of technological innovation and strategic partnerships, PayPal creates better ways to manage and move money, and offers choice and flexibility when sending payments, paying, or getting paid. Available in more than 200 markets around the world, the PayPal platform, including Braintree, Venmo and Xoom, enables consumers and merchants to receive money in more than 100 currencies, withdraw funds in 56 currencies and hold balances in their PayPal accounts in 25 currencies.

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at