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Business Project Management 3 in Guatemala, Ciudad de Guatemala, Guatemala at PayPal

Date Posted: 12/22/2021

Job Snapshot

Job Description

At PayPal (NASDAQ: PYPL), we believe that every person has the right to participate fully in the global economy. Our mission is to democratize financial services to ensure that everyone, regardless of background or economic standing, has access to affordable, convenient, and secure products and services to take control of their financial lives. We’re a purpose-driven company, and our beliefs are the foundation of how we conduct business every day. We’re guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Collectively, these values inspire us to work together as One Team with our customers at the center of everything we do, and to take care of ourselves, each other, and the communities in which we live and work. We challenge the status quo, ask questions, and find solutions. Join us as we enable the hopes, dreams, and ambitions of millions of people around the world.

Support our team to revolutionizing the global digital money services market by providing people with an easy, convenient, and cost-effective means of sending money worldwide. Monitoring, identifying and improving operational processes with the objective of reliable services, customer SLA attainments and team performance.

  • Proactively monitor all internal Xoom and Xoom Partner systems to ensure optimal transaction efficiency, responding to alerts according to predefined guidelines
  • Monitor and detect Partner SLA misses’ trends. Act as Project Manager and Subject Matter of Expert to solve the problem identified.
  • Propose and follow up on improvement initiatives on internal team processes
  • Manage enterprise-wide communication of any processing variance in accordance with communication standards, including detailed root cause analysis for all issues
  • Thoroughly and efficiently gather all customer information required to assess/resolve customer impacting transaction issues
  • Act as Subject Matter Expert contact for TCO agents to resolve and coordinate integrations issues in a timely fashion, engaging Partner organizations as appropriate and providing responses within established time frames
  • Provide support to calculate acceptance criteria for new integrations
  • Proceed based on defined internal processes to execute and resolve internal and external teams requirements done through the ticket system SalesForce
  • Maintain strong working knowledge of all aspects of Xoom and Xoom Partner processing, document and constantly maintain current information using internal Xoom internal tools
  • Maintain Xoom Partner account information including agent locations, user logins and other information required by internal and external customers
  • Maintain team’s accounts information including, user logins and other information required by internal and external tools
  • Ascertain that all cases/ticket handled comply to existing runbooks and source materials
  • Perform quality checks on TCO agents cases and calls

For more than 20 years, PayPal has remained at the forefront of the digital payment revolution. By leveraging technology to make financial services and commerce more convenient, affordable, and secure, our open digital payments platform gives PayPal’s 400 million active account holders the confidence to connect and transact in new and powerful ways. Through a combination of technological innovation and strategic partnerships, PayPal creates better ways to manage and move money, and offers choice and flexibility when sending payments, paying, or getting paid. Available in more than 200 markets around the world, the PayPal platform, including Braintree, Venmo and Xoom, enables consumers and merchants to receive money in more than 100 currencies, withdraw funds in 56 currencies and hold balances in their PayPal accounts in 25 currencies.

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at