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Business Operations Manager in Scottsdale at PayPal

Date Posted: 9/14/2021

Job Snapshot

Job Description

At PayPal (NASDAQ: PYPL), we believe that every person has the right to participate fully in the global economy. Our mission is to democratize financial services to ensure that everyone, regardless of background or economic standing, has access to affordable, convenient, and secure products and services to take control of their financial lives. We’re a purpose-driven company, and our beliefs are the foundation of how we conduct business every day. We’re guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Collectively, these values inspire us to work together as One Team with our customers at the center of everything we do, and to take care of ourselves, each other, and the communities in which we live and work. We challenge the status quo, ask questions, and find solutions. Join us as we enable the hopes, dreams, and ambitions of millions of people around the world.

The PayPal Technology Platforms and Experiences (TPX) organization is looking for a collaborative and strategically oriented operations professional to join the Business Operations team that supports the TPX Leadership Team. This individual will support the Business Operations Leader and will help enable a range of multi-disciplinary operating rhythms and transformation initiatives to help shape, implement, and manage the organization’s operating plan and strategy. The role requires a high degree of relationship management (internal and external) to the Product and Technology team. Stakeholders include executives across the enterprise, product management, engineering teams, Finance, the People team (HR) and many others.

Overview: 

The PayPal Technology Platforms and Experiences (TPX) organization is looking for a collaborative and strategically oriented operations professional to join the Business Operations team that supports the TPX Leadership Team. This individual will support the Business Operations Leader and will help enable a range of multi-disciplinary operating rhythms and transformation initiatives to help shape, implement, and manage the organization’s operating plan and strategy. The role requires a high degree of relationship management (internal and external) to the Product and Technology team. Stakeholders include executives across the enterprise, product management, engineering teams, Finance, the People team (HR) and many others.

Reports to Director, TPX Business Operations and supports BTO Business Operations functions, TPX operating rhythms, along with driving key strategic operations initiatives for TPX as needed.

Principal Support Duties Include:

Business Planning

  • Support and partner cross-functionally to drive end-to-end business planning and lead cross-functional planning processes
  • Work with various levels of leadership team to identify strategic initiatives to run, transform, and grow the business
  • Support the strategic planning processes that culminates in a cohesive set of priorities and execution plans for the organization

Organizational and Operating Discipline

  • Support and implement the right level of operating structures/cadences and governance models that optimizes organizational execution
  • Structure and execute operational and strategic initiatives by developing work plans, gathering and synthesizing relevant data, leading analysis, and developing recommendations
  • Create, implement and drive operating rhythms, relevant artifacts and team events to enable better communications and engagement up down and across functions & teams; optimize cadences, drive agenda and prep for internal team rhythms, management/executive reviews

Organizational Change Management

  • Inform, influence, and execute organizational strategies on behalf of leadership team; location, distribution, hierarchy, etc.
  • Break down organizational issues into key components and design analytical and operational approaches to identify solutions
  • Develop strategic frameworks and provide strong problem-solving leadership related to shaping strategic focus and operations approach for the organization
  • Ensure effective organizational change execution in partnership with Finance, People, Comms, and other key organizations

Leadership Support - insights and action

  • Provide hands-on deep analytical support and develop actionable insights that will influence key decisions on how to manage various facets of the organization
  • Thoroughly synthesize external/market facts, internal business signals, and various data sets - develop perspectives and advise leadership on various topics above (Financial, Operational, Organizational, Personnel, etc.)
  • Run cross-functional working team meetings efficiently and effectively, with ability to connect dots and influence key decisions

Ad Hoc Requests Managing team

  • Provide support to quickly turnaround ad-hoc requests / projects as needs arise

Key Competencies:

  • Ability to work in a fast-paced, dynamic, global, fluid, matrix environment with demonstrated flexibility and is results-focused
  • Ability to motivate others, drive collaboration, teaming & resolve conflict between diverse stakeholder groups
  • Strong data analysis skills in order to use data and facts to prepare materials and to support recommendations that are grounded on facts
  • Passion for and demonstrated success understanding and fulfilling internal or external customer needs; problem-solver mindset
  • Sharp business judgment, ability to see "big picture" and to prioritize
  • Executive presence, strong verbal and written communication
  • Ability to manage change and ambiguity with an action-orientation/drive – must thrive in a dynamic environment
  • High energy, strong work ethic, disciplined execution skills, willingness to do whatever it takes to deliver results

Requirements:

  • 10+ years’ experience in operations or planning, preferably in infrastructure software industry
  • Training in reengineering, lean, design thinking or related methodologies preferred
  • Strong organizational and analytical skills with ability to move quickly from insight to action

For more than 20 years, PayPal has remained at the forefront of the digital payment revolution. By leveraging technology to make financial services and commerce more convenient, affordable, and secure, our open digital payments platform gives PayPal’s 400 million active account holders the confidence to connect and transact in new and powerful ways. Through a combination of technological innovation and strategic partnerships, PayPal creates better ways to manage and move money, and offers choice and flexibility when sending payments, paying, or getting paid. Available in more than 200 markets around the world, the PayPal platform, including Braintree, Venmo and Xoom, enables consumers and merchants to receive money in more than 100 currencies, withdraw funds in 56 currencies and hold balances in their PayPal accounts in 25 currencies.

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at paypalglobaltalentacquisition@paypal.com.

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