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Business Analytics Leader in Omaha at PayPal

Date Posted: 3/27/2020

Job Snapshot

Job Description

Fueled by a fundamental belief that having access to financial services creates opportunity, PayPal (NASDAQ: PYPL) is committed to democratizing financial services and empowering people and businesses to join and thrive in the global economy. Our open digital payments platform gives PayPal’s 305 million active account holders the confidence to connect and transact in new and powerful ways, whether they are online, on a mobile device, in an app, or in person. Through a combination of technological innovation and strategic partnerships, PayPal creates better ways to manage and move money, and offers choice and flexibility when sending payments, paying or getting paid. Available in more than 200 markets around the world, the PayPal platform, including Braintree, Venmo and Xoom enables consumers and merchants to receive money in more than 100 currencies, withdraw funds in 56 currencies and hold balances in their PayPal accounts in 25 currencies.

As Sr. Manager of Business Analytics for the Internal Controls First Line of Defense Center of Excellence (FLOD COE), you will oversee analytics for the programs within the COE. This will include programs within the Global Complaints Management Program, Issue and Incident Management, Policies and Procedures, and others.

About You:
• You are curious and inquisitive: You seek to understand the relationships between data stories and business trends. You uncover valuable insights and enjoy telling a compelling story to all areas of the org.
• You are hyper-analytical and intellectually honest, truly believing in data-driven decisions and communicating your ideas through storytelling
• You are a highly motivated, result-oriented self-starter, enjoy working in a fast-pace environment, and can deliver successful results with minimal guidance
• You are a fun-loving, adventurous team player

Job Description:

Organizationally, you will oversee a team of other analysts.  Your key responsibilities will be to advance the team’s capabilities, conduct business analytics studies, present findings, integrate cutting-edge analytics solutions, provide thought leadership to drive business value, and cultivate close partnerships with your business stakeholders.   Other responsibilities include:

  • Conducting rigorous data analysis to help improve customer experiences and identify solutions to reduce complaints
  • Working cross-functionally with teams across the enterprise to develop actionable insights and inform sound decision-making
  • Designing hypothesis-driven experiments; make clear, coherent and holistic recommendations based on the results
  • Presenting findings and recommendations to senior-level/non-technical stakeholders
  • Being comfortable rolling up your sleeves and conduct your own analysis, while simultaneously leading a team of analytics domain experts for your product area
  • Attracting, retaining, and developing a world-class analytics team across a global footprint

Job Requirements

  • At least 7+ years of relevant work experience analyzing large, multi-dimensional data sets and synthesizing data insights into actionable recommendations. 10+ years related experience without MS/MBA degree along with 5+ years of supervisory experience.
  • Data driven mindset, degree in a quantitative discipline such as Computer Science, Statistics, Engineering, Mathematics or Economics preferred.
  • Prior work experience in management, analytics, complaints programs, compliance programs, and/or consumer financial products is highly valued
  • Experience across product, marketing, business intelligence and/or other analytical domains
  • A strong affinity to the consumer technology and/or financial services industries
  • Exceptional written, verbal, visual, and storytelling communication skills
  • Excellent people and stakeholder management skills, to include strong influencing skills and ability to navigate a global and matrixed organization
  • Experience managing and developing high-performing teams and building trusted relationships with business stakeholders
  • Past success in shaping business decision-making and impacting a business on a strategic level through best-in-class insights.  The ideal candidate will apply pragmatism and sound judgment to business issues, while being able to incorporate key inputs from multiple stakeholders
  • Demonstrated ability to drive business value through quantitative modeling/research, measurement and insights
  • Fluent in SQL and Excel; visualization tools such as Tableau or Micro Strategies preferred, proficient with data extraction, data mining, statistical analysis tools (e.g., SQL, Teradata) and complex DB environment

Travel Percent:

Up to 25%

We're a purpose-driven company whose beliefs are the foundation for how we conduct business every day. We hold ourselves to our One Team Behaviors which demand that we hold the highest ethical standards, to empower an open and diverse workplace, and strive to treat everyone who is touched by our business with dignity and respect. Our employees challenge the status quo, ask questions, and find solutions. We want to break down barriers to financial empowerment. Join us as we change the way the world defines financial freedom.

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at



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