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BRM Content Moderation Policy Director in Dublin at PayPal

Date Posted: 7/8/2021

Job Snapshot

Job Description

Fueled by a fundamental belief that having access to financial services creates opportunity, PayPal (NASDAQ: PYPL) is committed to democratizing financial services and empowering people and businesses to join and thrive in the global economy. Our open digital payments platform gives PayPal’s 392 million active account holders the confidence to connect and transact in new and powerful ways, whether they are online, on a mobile device, in an app, or in person. Through a combination of technological innovation and strategic partnerships, PayPal creates better ways to manage and move money, and offers choice and flexibility when sending payments, paying or getting paid. Available in more than 200 markets around the world, the PayPal platform, including Braintree, Venmo and Xoom enables consumers and merchants to receive money in more than 100 currencies, withdraw funds in 56 currencies and hold balances in their PayPal accounts in 25 currencies.

As a PayPal Policy Director on the Brand Risk Management team, your goal is to ensure that activity within the PayPal system is compliant with PayPal’s Acceptable Use Policy and help define and enforce PayPal’s Reputational Risk framework, as well as PayPal’s adherence to our Ethics and Compliance Standards, and obligations to the appropriate regulations, such as the Bank Secrecy and USA PATRIOT Acts, and the governing authorities.  In this role, you will help develop  and have oversight of PayPal’s developing content moderation Program.  Partnering with teams from engineering (Platform), Investigations, Analytics and team members from all the PayPal’s ever-expanding products and services teams to develop strategies and policies around detecting concerning imagery and other user generated content on PayPal’s various products and services.  Additionally, you will be tasked with these same teams in assessing the reputational impact of Brand Risk Management initiatives and policy enforcement.  Lastly, you will participate in industry groups and assist in fostering partnerships with other companies in the Fintech community. You will prepare brief summaries of your findings, report findings to members of the senior leadership team, propose the appropriate mitigating action and help in defining PayPal’s risk appetite and approach to identifying user generated content. As a Content Moderation Policy Director, it will be critical for you to stay current with public policy changes relating to user generated, seek ways to enhance current processes and controls, and always maintain utmost professionalism in your interaction with our customers and business partners.   You will be responsible for handling escalated matters from all areas within PayPal and perform thorough investigations, ultimately deciding whether the activity involved is worthy of further mitigating action or policy enhancements. 

As a BRM Policy Director, your responsibilities include:

  • Continually assess the changing reputational risks posed by external factors including regulatory, payment partners and evolving consumer/public sentiment.
  • Accurately and thoroughly conduct time sensitive complex analysis of content while creating coherent and concise narratives for executive level consultations. Additionally, conduct oral briefings to senior leadership.
  • Conduct complex and deep dive analyses of Content Moderation Risk types to develop typologies and methodology for potential BRM lead sources and investigator guidance.
  • Develop and maintain BRM and senior management escalations processes.
  • Work with Government Relations to keep current across relevant BRM regulations by reviewing regulatory bulletins from law makers and those issued within the payments and technology industry globally.
  • Participate in industry working groups.

Qualifications:

  • A Bachelor’s degree in Finance, Legal, Criminal Justice or a comparable field or equivalent work experience;
  • Minimum of 10 years of experience conducting research and investigations related to Content Moderation/Trust and Safety, Anti-Money Laundering, Customer/Enhanced Due Diligence investigation or verifications;
  • Proven ability to analyze large amounts of data to report critical information;
  • Exceptional oral, written and interpersonal communication skills with the ability to communicate complex information accurately, clearly and quickly to all levels;
  • Ability to work efficiently with an attention to detail in investigations, analysis, and writing;
  • High level of professionalism, self-motivation and sense of urgency

Competencies:

  • Drive for Results
  • Problem Solving

PayPal is an equal opportunity employer, dedicated to workforce diversity. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, long-term unemployment or any other characteristic protected by law.

If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at paypalglobaltalentacquisition@paypal.com. We will make every effort to respond to your request for disability assistance as soon as possible.

PayPal will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with PayPal’s legal duty to furnish information.


We're a purpose-driven company whose beliefs are the foundation for how we conduct business every day. We hold ourselves to our One Team Behaviors which demand that we hold the highest ethical standards, to empower an open and diverse workplace, and strive to treat everyone who is touched by our business with dignity and respect. Our employees challenge the status quo, ask questions, and find solutions. We want to break down barriers to financial empowerment. Join us as we change the way the world defines financial freedom.

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at paypalglobaltalentacquisition@paypal.com.

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