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Billing Operations Analyst 2 in Austin at PayPal

Date Posted: 2/11/2021

Job Snapshot

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Job Description

Fueled by a fundamental belief that having access to financial services creates opportunity, PayPal (NASDAQ: PYPL) is committed to democratizing financial services and empowering people and businesses to join and thrive in the global economy. Our open digital payments platform gives PayPal’s 375 million active account holders the confidence to connect and transact in new and powerful ways, whether they are online, on a mobile device, in an app, or in person. Through a combination of technological innovation and strategic partnerships, PayPal creates better ways to manage and move money, and offers choice and flexibility when sending payments, paying or getting paid. Available in more than 200 markets around the world, the PayPal platform, including Braintree, Venmo and Xoom enables consumers and merchants to receive money in more than 100 currencies, withdraw funds in 56 currencies and hold balances in their PayPal accounts in 25 currencies.

The primary functions of this position are 1) manage and process billing operations for North America and European time zones 2) project manage short sprint projects 3) provide guidance and support with onboarding key strategic merchants 4) Look for cost savings initiatives through end to end process improvement for the billing team and its stakeholders, and 5) lower business related risk by identifying mitigating controls both operationally and financially.


  • Support full order to cash process for new entities and PayPal Billing adjacencies (Full AR process: issue invoices, AR aging analysis, manage and coordinate external and internal stakeholders to resolve open aging, answer customer queries, relay/report to other PayPal departments)

  • Project manage key RTB enhancement projects improving the customer experience 

  • Support business stakeholders with onboarding strategic merchants or partners to gross settlement billing

  • Track and manage revenue assurance for all global billing portfolios, delivering on key metrics, partnering with internal stakeholders to remove barriers to payments. 

  • Periodically analyze data and report on metrics

  • Partner with global controllership to ensure financial due diligence of billing portfolios

  • Confirm proper treatment and compliance with policies of all billing and payment transactions

  • Maintain process documentation, as needed

  • Analyze complex payment or billing issues and effectively solve problems. Identify risks and issues

  • The ideal individual will become a billing processing expert with a solid understanding of all payment and billing tools, activities and processes


  • Meet or Exceed expectations level for all specific duties outlined above.

  • Demonstrate a solid understanding of billing and payments processes and the PayPal business products, transactions, systems and related accounting process flows. Understand the accounting implications from the transaction level, to the reconciliation level and then up to the general ledger of various money movement accounts.

  • Demonstrate a high level of job discretion.  Performance is evaluated against the ability to adhere to the PayPal values and behaviors including exercising good judgment, demonstrating a desire and ability to make good decisions, displaying a heightened level of accountability, demonstrating a sense of responsibility, confidentiality and professionalism.

  • Maintain the highest level of teamwork, by incorporating a positive attitude, being supportive in words and actions, embodying the core values of PayPal and communicating appropriately with all levels both within the existing team and anyone outside the direct reporting structure.

  • Maintain a high level of commitment, which includes more than just performing accountabilities, as assigned.  This includes requesting additional responsibilities, volunteering for special projects, identifying oneself as a go-to individual, displaying flexibility with change and a passion for the product and company.


  • BA/BS Degree; MBA preferred

  • 5-7 years relevant work experience in billing and payments operations, systems process design and/or OE roles required, including experience in high volume, complex general ledger reconciliations

  • Experience with SAP Sales and Distribution module

  • Experience with Amdocs Kenan billing system

  • Significant skills/experience in analytics and process management

  • Natural facilitator and change agent

  • 3 - 4 years project management experience

  • Experience working with cross –functional and international teams

  • Proficient in Microsoft Office products, including Project, Excel, PowerPoint and Access

  • Experience working with complex, multi-system environments including data extraction and interfaces

  • System and process architecture, troubleshooting, reengineering and mapping

  • E-commerce and payments industry experience a plus


  • Demonstrates global business understanding and perspective in considering solutions

  • Ability to understand and evaluate end to end processes

  • Well-developed sense of urgency and follow through

  • Energy and desire to thrive in a fast-paced organization; ability to handle multiple projects simultaneously

  • Prioritizes work with limited supervision. Independently meets multiple deadlines

  • Strong communication skills - including ability to listen to the needs of others and comprehend complex matters, articulate issues in a clear and concise manner, and present findings as well as recommendations in both oral and written form to all levels in the organization

  • Ability to learn and adapt to new product flows and software technologies

  • Team-oriented approach – can effectively lead a project or participate as an effective team member as well as work cross-functionally with other organizations 

  • Ability to adhere to the highest ethical standards including honesty and integrity

  • Ability to direct and motivate others

  • Ability to gain support for ideas, create common goals and lead others to accomplish objectives

  • Strong interpersonal skills, presentation skills, time management skills and ability to work productively with all levels in an organization

  • Excellent organizational and analytical skills (detail-oriented, thorough)

  • Self-motivated, able to work with little or no supervision, demonstrates initiative, flexibility, teamwork, perseverance, maturity under pressure, and anticipates and resolves problems before they develop.

  • This position may require travel up to as much as 10% of time.

We're a purpose-driven company whose beliefs are the foundation for how we conduct business every day. We hold ourselves to our One Team Behaviors which demand that we hold the highest ethical standards, to empower an open and diverse workplace, and strive to treat everyone who is touched by our business with dignity and respect. Our employees challenge the status quo, ask questions, and find solutions. We want to break down barriers to financial empowerment. Join us as we change the way the world defines financial freedom.

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at



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