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Application Manager • OPR Systems in Stockholm - Regeringsgatan at PayPal

Date Posted: 9/24/2021

Job Snapshot

Job Description

At PayPal (NASDAQ: PYPL), we believe that every person has the right to participate fully in the global economy. Our mission is to democratize financial services to ensure that everyone, regardless of background or economic standing, has access to affordable, convenient, and secure products and services to take control of their financial lives. We’re a purpose-driven company, and our beliefs are the foundation of how we conduct business every day. We’re guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Collectively, these values inspire us to work together as One Team with our customers at the center of everything we do, and to take care of ourselves, each other, and the communities in which we live and work. We challenge the status quo, ask questions, and find solutions. Join us as we enable the hopes, dreams, and ambitions of millions of people around the world.

In 2018, Zettle joined forces with PayPal to go further in its mission to help small businesses succeed in a world of giants. By offering them the tools to get paid, sell smarter and grow, we empower Sellers to reach their full potential. Because we believe that together we’re made for more, we also think that the best is yet to come as our journey in putting an end to ordinary is just starting. Are you in?

As our quest to democratize financial services continues at blazing speed, our Business Solutions Alliance is looking for an Application Manager with a good deal of experience in Agile environments to join our Operational Systems Area.

In this role, you will be in charge of sharpening business processes and support a wide range of critical projects and tools by managing improvement, implementation and maintenance of the applications used at Zettle. In this spirit, you will lead multiple initiatives and enable our product development by closely collaborating with vendors and business teams.  

A glimpse of what you would be doing here  

You mission, should you accept it, will consist in supporting business goals and require to develop a thorough understanding of processes including: 

  • Change management. 

  • Problem escalation to external vendors and internal partners. 

  • Interface to vendor problem reporting tools and information.  

  • Training and documentation. 

  • Software Procurement. 

  • Vendor Management, Risk Management, Security and Compliance. 


You will also guide the teams through technical dependencies and business processes needed to apply the right applications to the right problems. 

  • Works with stakeholders and users  to unify and improve efficiency of application usage 

  • Has close contact with other supporting teams such as Legal, Finance and Security 

  • Prepares business case for technology solutions 

  • Leverages existing tools when they are a viable solution 

  • Assists in the evaluation of new tools 

  • Supports application integration and implementation projects 


As an active contributor in vendor product enhancement, you will be responsible for the: 

  • Prioritization of vendor enhancements in conjunction with the business stakeholders. 

  • Review of proposed vendor product enhancements to determine their price and suitability. 

  • Identification and communication of enhancements to the user community. 

  • Transition of solution enhancements to the production environments. 


Lastly, you will evaluate and share information related to solution performance by comparing anticipated benefits with actual benefits realised by: 

  • Developing solution performance metrics. 

  • Evaluating actual cost.

  • Enables software budgeting and forecasting related to licensing, increased fees, headcount and adoption. 

  • Preparing cost and benefit analysis.  

  • Reporting metrics based on solution functionality and user acceptance. 


The Experience to Succeed:

  • Good experience in business or engineering process management with a related degree or substantial work experience in these areas if non-related degree.  

  • Practical know-how in software applications management and working within Agile teams. 


The Skills & Abilities to Exceed: 

  • Goals are set individually in collaboration with the Tech Manager and the teams supported. 

  • Strong interpersonal skills with a demonstrated record of establishing effective working relationships with diverse vendors and functions. 

  • Ability to communicate effectively and articulately in both oral and written communication  

  • Strong problem solving, analytical, and organizational skills, with the ability to prioritize in a rapidly changing environment 

  • Thriving in a fast-paced environment while driving multiple engagements and workstreams simultaneously 

Does this sound like you?

Bring your talent to our attention and let's take things further! Go on, hit apply.


We are all for equality for all

Tattoo artists. Dog groomers. Cake bakers. Jewelry makers. You name them - at

Zettle - we help them. And to do that well, we need our people to be as unique and

diverse as they are. We’re proud to be an equal opportunity employer and together

we uphold PayPal’s One Team Behaviour, striving to be a place where everyone can benefit from equal access to professional development, bring their whole self to work and most of all, feel like they belong. Are you game?


For more than 20 years, PayPal has remained at the forefront of the digital payment revolution. By leveraging technology to make financial services and commerce more convenient, affordable, and secure, our open digital payments platform gives PayPal’s 400 million active account holders the confidence to connect and transact in new and powerful ways. Through a combination of technological innovation and strategic partnerships, PayPal creates better ways to manage and move money, and offers choice and flexibility when sending payments, paying, or getting paid. Available in more than 200 markets around the world, the PayPal platform, including Braintree, Venmo and Xoom, enables consumers and merchants to receive money in more than 100 currencies, withdraw funds in 56 currencies and hold balances in their PayPal accounts in 25 currencies.

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at



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