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Account Manager- SMB in London at PayPal

Date Posted: 7/19/2021

Job Snapshot

Job Description

Fueled by a fundamental belief that having access to financial services creates opportunity, PayPal (NASDAQ: PYPL) is committed to democratizing financial services and empowering people and businesses to join and thrive in the global economy. Our open digital payments platform gives PayPal’s 392 million active account holders the confidence to connect and transact in new and powerful ways, whether they are online, on a mobile device, in an app, or in person. Through a combination of technological innovation and strategic partnerships, PayPal creates better ways to manage and move money, and offers choice and flexibility when sending payments, paying or getting paid. Available in more than 200 markets around the world, the PayPal platform, including Braintree, Venmo and Xoom enables consumers and merchants to receive money in more than 100 currencies, withdraw funds in 56 currencies and hold balances in their PayPal accounts in 25 currencies.

We are looking for an experienced Account Manager to join our growing team, ensuring our existing customers are as successful as possible, and therefore driving portfolio growth

We are focused on delivering excellent customer experience to our most loyal customers, together with an emphasis to drive account retention and portfolio growth. 

As an experienced Account Manager, you’ll have no problem nurturing a significant number of relationships with few natural touch points. It will be your responsibility to interact with our largest customers in order to understand their needs, build lasting relationships, and expand their usage of our products and services. Your systematic approach will mean a seamless service for our clients and a steady flow of both repeat and new business for us.
We’re a big deal for small businesses
This role will require pro-active outreach to a combination of assigned managed accounts, as well as ad-hoc ‘tactical’ initiatives to understand:
  • how we can retain them as loyal customers, and help them grow as we grow
  • how they are utilising our technology to its fullest as per their needs
  • how they can give feedback into our business to ensure we are developing the tools and systems they need to succeed
  • how we can leverage their network to expand our offering to new customers
You will be targeted on Key Performance Indicators (KPIs) including Account Retention & Revenue Growth (including upsell & x-sell), as well as the learnings and impact from your interactions. Being part of the KAM team, you will individually manage your own accounts, while also running and/or supporting tactical initiatives with other KAM team members.
We hire people. Not CVs.
For this position, you will have a big impact on the continuous growth and retention of Zettle customers. With the right energy, drive and attitude there will be endless opportunities for you to further enhance your skills and develop with Zettle.
The skills you need to succeed
  • You are professional, organized and motivated as well as have the drive to succeed in a fast-paced environment
  • A team player personality and you strive to contribute to Zettle’s positive working atmosphere
  • You have excellent negotiating and people skills
  • You thrive in uncovering opportunities to expand Zettle’s business from you customer interactions
  • You enjoy understanding an objective, breaking it down, executing on it, and documenting the key learnings and outcomes
  • You are passionate about providing a best in class customer experience
  • You have a willingness to get the best out of yourself and your peers in your day to day activities
  • You have a “Get it Done” mentality
The skills that set you apart
  • Significant experience in sales/account management/business development
  • Business related education and B2B experience
  • Fluent in English
  • Excellent communication skills
Simply put, our team is looking for someone awesome! You will have the potential to have a real impact on Zettle customers through every interaction, and you will help shape Zettle’s future. At Zettle, we work hard. With hard work comes success and with success comes reward.

We're a purpose-driven company whose beliefs are the foundation for how we conduct business every day. We hold ourselves to our One Team Behaviors which demand that we hold the highest ethical standards, to empower an open and diverse workplace, and strive to treat everyone who is touched by our business with dignity and respect. Our employees challenge the status quo, ask questions, and find solutions. We want to break down barriers to financial empowerment. Join us as we change the way the world defines financial freedom.

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at