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Account Executive - Omni-Channel in San Jose, California, United States of America at PayPal

Date Posted: 12/22/2021

Job Snapshot

Job Description

At PayPal (NASDAQ: PYPL), we believe that every person has the right to participate fully in the global economy. Our mission is to democratize financial services to ensure that everyone, regardless of background or economic standing, has access to affordable, convenient, and secure products and services to take control of their financial lives. We’re a purpose-driven company, and our beliefs are the foundation of how we conduct business every day. We’re guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Collectively, these values inspire us to work together as One Team with our customers at the center of everything we do, and to take care of ourselves, each other, and the communities in which we live and work. We challenge the status quo, ask questions, and find solutions. Join us as we enable the hopes, dreams, and ambitions of millions of people around the world.

Who We Are Fueled by a fundamental belief that having access to financial services creates opportunity, PayPal (NASDAQ: PYPL) is committed to democratizing financial services and empowering people and businesses to join and thrive in the global economy. Our open digital payments platform gives PayPal’s 375 million active account holders the confidence to connect and transact in new and powerful ways, whether they are online, on a mobile device, in an app, or in person. Through a combination of technological innovation and strategic partnerships, PayPal creates better ways to manage and move money, and offers choice and flexibility when sending payments, paying or getting paid. Available in more than 200 markets around the world, the PayPal platform, including Braintree, Venmo and Xoom, enables consumers and merchants to receive money in more than 100 currencies, withdraw funds in 56 currencies and hold balances in their PayPal accounts in 25 currencies. Summary Account executive, omni-channel partnerships will be responsible for driving one of PayPal's top strategic priorities -- expanding our in-store footprint -- driving success with our new innovative and disruptive technologies (e.g. PayPal and Venmo branded QR-code payments and full stack unbranded payments solutions). This role will be at the forefront of launching new omni-channel and in-store products to market at PayPal's largest customers and for ensuring the rapid growth and success of these products. This role requires a breadth of skills including but not limited to relationship building, customer success, and cross-functional collaboration (e.g. sales, product, strategy, marketing). The account manager will be responsible for a portfolio of large enterprise accounts and will be accountable for onboarding and ramping strategic partnerships with newly acquired merchant partners ensuring successful adoption and expansion of PayPal/Venmo solutions. This person will need to forge relationships across multiple key stakeholder groups from C-level executives to front line managers at the new merchant customer. This person will be responsible for ensuring customer success, mutual KPI creation and achievement, upsell and cross-sell, and strategic priority setting. A successful candidate will be motivated by the desire to build and shape a new function and excited about leading a critical strategic imperative from the front, ensuring the success of our most strategic merchants with in-store payments and commerce.

Relationship Building and Influencing: 

  • Quarterbacks the success of omni and in-store payment launches across 5+ prioritized large enterprises. This includes partnering with the merchant accounts to drive consumer and employee awareness and habituation of PayPal/Venmo omni and in-store solutions. 

  • Builds relationships across the large enterprise's organization, with key executives, Marketing, Operations, Finance, and Tech enablement teams 

  • Acts as the voice of customer at PayPal, and ensures the merchant is having a positive experience with omni and in-store payment products 

  • Understands merchant's priorities and hot buttons, and accordingly identifies future opportunities, potential issues, and ways to address them 

  • Shares existing proof points and best practices with merchant to encourage effective implementation of omni and in-store payment products 

  • Identifies potential upsell and cross-sell opportunities, and coordinates with Sales team to follow-up on them 

 

Growth Strategy and Customer Success: 

  • Monitors progress at large enterprise's, evaluates performance, and identifies key trends  

  • Develops and tests hypotheses on what drives successful large enterprise habituation 

  • Determines what learnings can be gathered from the merchant and shares them back with leadership and cross-functional teams 

  • Decides what actions to prioritize at the merchant to rapidly grow in-store payments and optimize customer experience 

 

Cross-functional collaboration: 

  • Sets strategic direction for cross-functional teams and prioritizes initiatives to drive increased in-store payment transactions 

  • Coordinates with Professional Services, In-store Marketing, Consumer Marketing, Customer Success, Strategy and Growth, and Analytics teams to ensure alignment on strategic priorities 

  • Works closely with all cross-functional teams to ensure ideas move from conception through to execution  

  • Ensures that the Leadership team is well informed of any progress milestones at large enterprise's as well as any major blockers to success; elevates issues when needed 

  • Once a large enterprise is habituated, ensures robust hand-off to Customer Success Team including a 12-month merchant growth expectations and marketing plan 

 

Business Acumen: 

  • Motivated by the desire to build something new and solve challenging problems along the way while building process, infrastructure and recommendations for scaling the model rapidly 

  • Ability to lead cross-functional teams and set strategic direction 

  • Ability to build relationships with senior level executives and all levels 

  • Ability to manage multiple projects at a time while staying on task and well organized and efficient 

  • Experience in business development, consulting, or start-up environments preferred 

  • Ideally has experience and understanding of certain strategic daily spend verticals such as drug store, convenience, grocery, quick service restaurants, and/or apparel 

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For more than 20 years, PayPal has remained at the forefront of the digital payment revolution. By leveraging technology to make financial services and commerce more convenient, affordable, and secure, our open digital payments platform gives PayPal’s 400 million active account holders the confidence to connect and transact in new and powerful ways. Through a combination of technological innovation and strategic partnerships, PayPal creates better ways to manage and move money, and offers choice and flexibility when sending payments, paying, or getting paid. Available in more than 200 markets around the world, the PayPal platform, including Braintree, Venmo and Xoom, enables consumers and merchants to receive money in more than 100 currencies, withdraw funds in 56 currencies and hold balances in their PayPal accounts in 25 currencies.

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at paypalglobaltalentacquisition@paypal.com.

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